Hikvision Alarm System Europe, located at:
Randstad 22 151
1316BM Almere
Flevoland
Netherlands
Is responsible for the processing of personal data as reflected in this privacy statement.
Contact details:
https://www.hikvision-alarm-system.com
Randstad 22 151
1316BM Almere
Flevoland
info@hikvision-alarm-system.com
+31 036 525 5358
Personal data that we process
Hikvision Alarm System Europe processes your personal data because you use our services and / or because you provide it to us yourself.
Below is an overview of the personal data we process:
- First and last name
- Gender
- Address information
- Telephone number
- E-mail address
- IP address
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@hikvision-alarm-system.com and we will delete this information.
For what purpose and on what basis we process personal data
Hikvision Alarm System Europe processes your personal data for the following purposes:
- The handling of your payment
- Sending our newsletter and / or advertising flyer
- Calling or emailing you if necessary to carry out our services
- To inform you about changes in our services and products
- To deliver goods and services to you
- Hikvision Alarm System Europe also processes personal data if we are legally required to do so, such as data we need for our tax return.
How long we keep personal data
Hikvision Alarm System Europe will not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
If you order something, we need certain data from you in order to deliver your order and keep you informed about your order. We also need this data for any returns or repairs.
For this purpose we collect your name, e-mail address, delivery address(es), payment information and your telephone number. The data are needed to execute the agreement you have made with us. By law, we must keep the data related to your order for 7 years.
Data in your account
In your personal account we store the following data: your name, (delivery and residential / business) address(es), phone number, email address, date of birth (if you have specified), payment information. In your account we also keep your order history including chosen delivery options.
We keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request to have your data removed from your account at any time.
Sharing personal data with third parties
Hikvision Alarm System Europe shares your personal data with various third parties as necessary to execute the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Hikvision Alarm System Europe remains responsible for this processing. In addition, Hikvision Alarm System Europe provides your personal data to other third parties. We do this only with your express consent.
Distribution and logistics partners
In order to process your order, we cooperate with distribution partners. These parties receive your customer number, order number, name and delivery address to ensure that they can process your package correctly. We also work with various logistics partners, such as PostNL, DPD and DHL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to your chosen address.
Other external service providers
We also use other external service providers to help with various things. Sometimes they also need personal data to do so. We share only the data necessary for the job the external service provider is doing for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data.
The types of work our external service providers perform for us are:
- supporting the delivery of our digital services such as hosting, maintenance and support of our websites and applications;
- assisting with our customer service;
- assisting with our advertising and marketing campaigns;
- supporting in conducting customer research and obtaining ratings and reviews;
- providing financial services, such as payment services, collection agencies and credit reporting agencies.
Cookies, or similar techniques, that we use
Hikvision Alarm System Europe uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings.
How we secure personal data
Hikvision Alarm System Europe takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or at info@hikvision-alarm-system.com.
